What the AI receptionist does
The AI receptionist answers guests for you, day and night, in their language. It:
- answers questions about treatments, prices, opening hours and vouchers,
- looks up real free times in your calendar and books the appointment,
- finds, moves or cancels a guest’s booking (only for the guest’s own, verified number or email),
- hands the chat to you when it is unsure, when someone complains, asks about refunds or health, or is upset.
Everything it says about prices, times and offers comes from your app. If something is not in the app, it does not guess: it hands over to you.
Where it answers
Section titled “Where it answers”| Channel | How guests reach it |
|---|---|
| Website | A chat button on your website |
| Replies to emails sent to your shop’s address | |
| Your shop’s own WhatsApp number |
Answer automatically, or only suggest
Section titled “Answer automatically, or only suggest”For each channel you choose:
- Answer automatically: replies are sent right away. Unsure cases come to you.
- Write drafts only: every reply waits for your OK in the Inbox; you send it with one tap.
Start with drafts if you want to see how it writes first.
It talks like your front desk
Section titled “It talks like your front desk”Replies are short and natural, like a person texting: no lists, no bold text. On WhatsApp longer answers come as two messages with a short “typing…” pause. You decide the personality in Personality.