Common questions
A guest cannot find a free time online.
Section titled “A guest cannot find a free time online.”Free times come from the therapists’ Working Hours, minus bookings, blocked time and shop closed days. Check Specialists.
Guests do not get emails.
Section titled “Guests do not get emails.”Set up a sender in Settings → Emails and tap Send Test Email. See Emails.
The AI did not answer my WhatsApp test.
Section titled “The AI did not answer my WhatsApp test.”Messages from the shop’s own phone are ignored on purpose. Start your test with #test. See Test on WhatsApp.
Can the AI give wrong prices?
Section titled “Can the AI give wrong prices?”It only uses prices from your app. If something is not in the app, it hands the chat to you.
Someone on my team should not see money.
Section titled “Someone on my team should not see money.”Give them the role Staff or Receptionist. See Team and permissions.
I need help from a person.
Section titled “I need help from a person.”Write to support@zennohq.com. See Get help.