Turn it on and connect channels
Open AI receptionist in the menu.
1. The main switch
Section titled “1. The main switch”At the top right you see the status: On – the receptionist answers or Off – nobody is answered automatically. Tap the switch to turn it on or off for all channels at once.
2. Connect channels
Section titled “2. Connect channels”Open the tab Channels. At the top choose how it works for all channels: Answer automatically or Write drafts only.
Website chat
Section titled “Website chat”- Switch Website chat on.
- Copy the line under Code for your website and put it into your website, just before
</body>(or send it to whoever looks after your website). - A chat bubble appears on your website, in your colour and with your welcome text.
The receptionist reads new emails in your own mailbox and answers from it.
- First set up your mailbox under Settings → Emails (see Emails).
- In Channels, switch Email on and enter the IMAP server and Port of your mailbox. User name and Password can stay empty if they are the same as for sending.
- Tap Test and connect. When it says Connected, new emails are answered.
- Switch WhatsApp on and choose Your own number (scan QR). (Larger shops can use Official WhatsApp Business instead.)
- Tap Connect. A QR code appears.
- On the shop phone open WhatsApp → Linked devices → Link a device and scan the code.
- When it says Connected with your number, guests who write to you get answers.
Your phone keeps working as usual. Messages you send yourself from the phone are never answered by the AI.
3. Test it
Section titled “3. Test it”- Website: in Personality, tap Try it in the chat.
- WhatsApp without a second phone: see Test on WhatsApp.