Personality – how it talks

Open the tab Personality. On the right, How it sounds shows a sample reply that changes as you choose.

Learn from your website

1. Tap Learn from my website.
2. Enter your website address, for example www.my-spa.de, and tap Read website.
3. Zenno reads your homepage and your “about us” page and fills in personality, length, emojis and a short briefing in your shop’s voice.
4. Check everything and tap Save. Nothing changes until you save.

Prices, opening hours and offers are never taken from the website. Those always come from your app.

Set it yourself

• Personality: Warm & caring, Calm & elegant, Cheerful & upbeat, or Professional.
• How much she says: Short, Balanced or Detailed.
• Emojis: Never, Like the guest, or Now and then.
• How proactive: Just answer, Guide to booking, or Sell actively (recommends treatments, mentions vouchers and offers).
• Good habits: for example introduce herself in the first message, ask what the guest needs first, use the guest’s first name, suggest a voucher for birthdays, offer other times when full, add a caring tip after booking.
• Your briefing: in your own words, what your shop feels like and how guests should be treated. For example: “We are a small family-run Thai spa. Treat everyone like a guest in our home. Many guests come with back pain, so ask how they feel.”

Tap Save.

Name and form of address

In What it knows → Name and form of address you can give the receptionist a name (for example “Mali”) and choose Sie or du for German. Without a name it speaks as your shop: “Hi, this is SATUUU99”.