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No-show fees

Set the fee per treatment in Services: No-show fee, Late cancellation fee and Cancel before (hours).

When a guest does not come, mark the booking No, did not come. If the guest left a card when booking, Zenno tries to charge the fee. Otherwise it waits in No-Show Fees.

In No-Show Fees you see Outstanding, Collected and Waived, and for each fee you can:

  • Charge card: charge the saved card,
  • Mark paid: the guest paid another way,
  • Waive: let it go,
  • Reopen: undo.

Below you see how often guests do not come, on which weekdays, and who does it repeatedly. Guests who missed several times must pay in advance when they book online.