WhatsApp messages to customers
In the tab WhatsApp messages you send a message to many customers at once, for example to announce free times or a voucher offer. Replies land in your Inbox, and the receptionist answers them.
Only with consent
Section titled “Only with consent”You may only write to customers who agreed to get WhatsApp messages from you. Under Import a customer list with consent, tap Choose CSV file: a list with the columns name, phone, email and consent (yes/no). Only rows with consent = yes get messages. Every message says how to stop, and anyone who replies STOP is taken off the list automatically.
- Write a Name (only for you) and the Message.
{name}becomes the customer’s first name. - Check how many customers it goes to.
- Tap Send and confirm. You can Pause and Continue at any time.
Messages go out slowly, a few at a time, to keep your number safe.