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Zenno Help

Confirm, take payment, move or cancel

Tap a booking in the calendar. The booking opens with three simple steps, plus the guest’s details. Tap the phone number to call the guest.

1 · Confirmation

Section titled “1 · Confirmation”

If the booking waits for you (yellow card, “Please confirm”), tap Confirm booking or Decline. When you decline, the guest is informed by email.

2 · Did the customer come?

Section titled “2 · Did the customer come?”

On the day of the appointment, tap Yes, came or No, did not come. A no-show fades out in the calendar. If you charge no-show fees, Zenno tells you the fee; see No-show fees.

3 · Payment

Section titled “3 · Payment”

Once the guest came, tap how they paid: Cash, Card, Gift card (enter the code and tap Redeem) or Other / split… for several payments. A green check appears on the card. Made a mistake? Tap Undo.

More

Section titled “More”

Under More you find:

  • Move appointment: pick a new date and one of the Free times. The guest gets an email with the new time and a new reminder.
  • Add no-show fee or Resolve fee.
  • Invoice (PDF).
  • Reopen as confirmed, if you closed a booking by mistake.
  • Cancel booking: the guest is informed by email and the time becomes free again.

Note for the team

Section titled “Note for the team”

Write a Note for the team, for example “wants Nann, strong pressure, back & neck”, and tap Save note. Only your team sees it, never the guest. It also shows on the card in the calendar.