Block time

Block time for a break, a holiday, a doctor’s appointment, when a therapist has to leave, or to hold a time for someone on the phone. Guests cannot book blocked time online, and the AI receptionist does not offer it.

Block a time

1. In POS, tap the time where the block should start and choose Block time (or use the Block time button at the top).
2. Who? Pick the therapist, or Whole shop if the shop is closed.
3. Set the Date, From and Until, or tick Whole day.
4. Pick a Reason: Break, Holiday, Sick, Private appointment or Closed.
5. Write a Comment if it helps, for example Ms Weber · back & neck · 0151 2345 6789.
6. Pick a Colour so you recognise it at a glance, for example green for phone reservations.
7. For the same time on more days, tick Several days and choose the Last day.
8. Tap Save.

The time shows as a striped field in your colour, with the comment inside.

Turn a blocked time into an appointment

When the caller confirms:

1. Tap the blocked time.
2. Tap Turn into a real appointment.
3. The New appointment window opens with the time, therapist and the phone number from your comment already filled in. Check it and tap Add appointment.

The blocked time is removed only after the appointment is saved, so you never lose the time.

Change or remove

Tap the blocked time, change what you need and Save, or tap Remove block and Yes, remove.